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Information on this site is not intended to diagnose, treat, prevent or cure any medical disease or condition. If you have any medical questions or concerns, please contact a medical doctor.  

Cancellation & Refund Policy

If you are a subscriber to myAyu, you further agree as follows:

A. Agreement to Pay.

(i) myAyu’s Subscription Services. If you are a myAyu subscriber, you will be responsible for the fixed and periodic charges and fees (including prepayment plan fees for multiple periods or recurring monthly fees) you selected at the time of subscription. Applicable taxes, and other charges and fees incurred in order to access the myAyu’s services may also apply.

(ii) myAyu’s Session Services. If you purchase an individual session service, you will be responsible for all fees for services at the time of purchase. Applicable taxes and other charges and fees incurred in order to access myAyu’s services may also apply. 

B. Auto-Renewal. Your myAyu subscription will automatically be extended for successive renewal periods of the same duration selected at the time of your purchase. Until you cancel, we will charge or debit your payment method at the beginning of your subscription. Your non-cancellation of the myAyu’s Subscription Services or continued use of the paid subscription features of myAyu’s Subscription Services will reaffirm that we are authorized to charge you. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your subscription will be automatically cancelled. The renewal charge will generally be the same as the prior period’s charge, unless we notify you in advance at the time of sign up or prior to the beginning of the renewal period as described above. If you wish to renew and we are currently offering promotional rates at such time, you must renew your subscription prior to the termination of your current plan. If you fail to renew your subscription for any of myAyu’s Subscription Services before its scheduled expiration date, then the standard subscription rate will apply.

C. Cancellation of Personal Premium Service Subscription. You can cancel your subscription to any of myAyu’s Subscription Services at any time by contacting hello@myayu.com. We will attempt to process all cancellation requests within 72 hours after we receive your request. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect. If you terminate your paid subscription for myAyu’s Subscription Services, your subscription will remain active until the end of your then-current subscription period.

D. No Refund Policy. All fees and charges assessed by myAyu are non-refundable.

F. Modifications. We reserve the right to revise the terms of the fee charge, cancellation and refund policies, upon reasonable advance notice communicated to you through a posting on the Website and/or Mobile App or such other means as we may deem appropriate from time to time (including electronic mail or conventional mail). Any changes made will apply to all memberships created or renewed after the date such change was implemented.